Nimbus DIAL - One Stop Solution For “Predictive Dialling, Voice Recording & Auto Call Distribution / ACD”
Hassle Free Solution to Monitor and Manage Your Call Centre / BPO
Outbound Call Center
Nimbus outbound predictive dialer effectively integrates all outbound processes with the process life cycle.
Inbound Call Center
Nimbus Inbound solutions can provide sizeable improvement to the productivity of your contact center.
Call Center On Rent
Nimbus provides Call Center Dialers or CCD on Rent for your call center requirements.
BPO Solution
Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. Nimbus call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center.
Outbound Call Center Dialer
Nimbus outbound predictive dialer effectively integrates all outbound processes (telemarketing, Sales, Surveys, Collections, etc.) with the process life cycle. It precisely manages outbound calling to achieve maximum productivity by supporting a variety of campaign and list management strategies.
- Manual, Progressive & Predictive Dialing
- Longest idle agent based routing
- Multiple campaign management
- Agent inter dialing support
- DNC list management
- Real time supervision
- Call Transfer
- Outbound ACD
- Call back scheduling
- Multiple dialing modes
- Call forward & 3-way conferencing
- Agent call intervention
- Music on Hold
- Call Retrieval
Inbound Call Center Dialer
Nimbus Inbound solutions can provide sizeable improvement to the productivity of your contact center. Skill based routing orgnizes incoming contacts and sends them to the most appropriate agents.
- Interactive Voice Response (IVR)
- Skill based Routing
- Most idle agent based routing
- Call backup scheduling
- Automatic Call Distribution (ACD)
- Call confrencing
- Inbound Call pop up
- Real time supervision
Blended Dialing
Blended Dialing offers you to send and receive calls from the same system. With this solution, agent can answer any incoming calls, and can be used for making calls from single line.
- Manual, Progressive & Predictive Dialing
- Longest idle agent based routing
- Multiple campaign management
- Agent inter dialing support
- DNC list management
- Real time supervision
- Call Transfer
- Outbound ACD
- Call back scheduling
- Multiple dialing modes
- Call forward & 3-way conferencing
- Agent call intervention
- Music on Hold
- Call Retrieval
Call Center On Rent
Nimbus provides Call Center Dialers or CCD on Rent for your call center requirements. You can hire complete call center system and bundle products on rental.